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Automate your support system: Requests for time off

RB8’s Support Ticket System gives your clients and resources a way to easily communicate with your office and retain a “paper trail” of their communications. In addition to users typing in requests manually in RB Web, RB8 also generates some … Continue reading →

Posted on July 1, 2011. Posted in Communicating with resources, RB instructions, RB Web, RB Web Mobile, RB8, Reference, ReporterBase. Tagged Availability, Resource Availability, Support Ticket System

Create RB-PDF transcripts

RB-PDF transcripts are simple to prepare. If you use RB Web, you can also automatically upload them to your clients’ transcript repositories with a single click. In Production > Turn-in, locate the job with an ASCII file you want to … Continue reading →

Posted on May 27, 2011. Posted in Customizing RB8, Marketing, RB instructions, RB Web, RB Web Mobile, RB8, Reference, Saving money, Saving time, Services. Tagged master word list, PDF, RB-PDF transcripts, repository, transcript

Saving reporters money

Help your reporters keep more of their money in their pockets without costing your business extra with these RB and RB Web features: Offer direct deposit so reporters do not have to wait for their pay or travel to the … Continue reading →

Posted on May 27, 2011. Posted in RB Web, RB Web Mobile, RB8, Reference, Reporter perks, Saving money, Saving time. Tagged direct deposit, mobile apps, online pay statements, online turn-in, RB-PDF transcripts, SMS, text messaging, transcripts

Offer online pay statements

If you have RB Web, reporters and other resources can access their pay statements online so that you do not have to mail them paper statements. They don’t have to worry about losing their pay statements – they can access … Continue reading →

Posted on May 26, 2011. Posted in Communicating with resources, Outsourcing, RB Web, RB Web Mobile, Reference, Reporter perks, ReporterBase, Saving money, Saving time. Tagged eliminate paper, online, smart phones

Reporter benefits of RB Web

RB Web gives your reporters and other resources many time- and money-saving conveniences, such as: With online turn-in, the written worksheet is eliminated. Reporters can acknowledge jobs through RB Web. Reporters can access their RB Web using smart phones if … Continue reading →

Posted on May 26, 2011. Posted in RB Web, RB Web Mobile, Reference, Reporter perks, ReporterBase, Saving money, Saving time. Tagged case repository, exhibits, job calendar, master word lists, online pay statements, online turn-in, Title & Appearance pages, worksheet

Client benefits of RB Web

With RB Web, clients can: Access their job calendar online, including all details of each scheduled job, such as assigned resources (reporter, videographer, conference room, etc.), location (including maps & directions), witness and case name. Access transcripts and other case … Continue reading →

Posted on May 26, 2011. Posted in Marketing, RB Web, RB Web Mobile, Reference, ReporterBase, Saving time. Tagged assigned resources, case files, e-commerce. COD, Internet, maps & directions, online calendar, online order form, pay invoices online, smart phone, transcripts, witness

Is your office getting in the way of your business? Get rid of it.

You could save thousands a year in overhead by eliminating costly office space. Before you dismiss this as too radical, remember: Extreme business conditions require you to re-think everything. Question the amount and kind of space you need: Can you … Continue reading →

Posted on May 26, 2011. Posted in RB Web, RB Web Mobile, Reference, Remote-izing your office, ReporterBase, Saving money. Tagged data farms, direct deposit, maps and directions, office space, online pay statements, online repositories, online turn-in, scanning, smart phone

Who’s afraid of lawyers?

Become their partner in cost containment & technology solutions. Before you get that dreaded “We’re switching to someone cheaper” call, make your firm the most cost-effective, attractive solution to your clients’ problems — and tell them about it. You can … Continue reading →

Posted on May 26, 2011. Posted in Communicating with clients, Marketing, RB Web, RB Web Mobile, RB8, Reference, ReporterBase, Services. Tagged case repositories, control costs, cost containment, depo calendar, direct deposit, e-commerce, network, online pay statements, online turn-in, per-page costs ← Older posts

Sure you have a lot on your plate, but leave room for your salad.

 

A blog for owners & managers of court reporting firms, video production companies, interpreting agencies, and other litigation support businesses by an expert on using technology to improve your profitability, efficiency and effectiveness in a unique marketplace.