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Free PDF transcript tool in RB8

RB’s PDF transcript creator allows your production department to create PDF transcripts from ASCII files with their RB job and case information, pagination, printable word indexes and cover pages automatically included. Maybe best of all, it’s included free in RB8. … Continue reading →

Posted on July 19, 2011. Posted in Customizing RB8, RB Web, RB8, Reference, ReporterBase, Saving money, Saving time. Tagged Acrobat Pro, Adobe, ASCII, PDF, Reader, repository

RB-PDF conveniences

In addition to converting ASCII into PDF transcripts with custom cover sheets, pagination, word indexes and job and case information already filled in from your RB database, you can: add hyperlinked exhibits easily, merge multiple PDFs from the same case, … Continue reading →

Posted on July 19, 2011. Posted in RB Web, RB8, Reference, ReporterBase. Tagged exhibits, master word list, multiple PDFs

RB-PDF customization options

RB-PDF Transcript customization options help you match client expectations for how their transcripts should look and better brand your company’s transcripts: You can include your own cover page. Margins for all four sides of a document’s pages can be set … Continue reading →

Posted on July 19, 2011. Posted in Customizing RB8, RB Web, RB8, Reference, ReporterBase. Tagged Amicus, ASCII, condensed transcripts, PDF

Entering Job Parties through Turn-In

If you could get the names of all the attorneys who are present at a proceeding, not just the ordering attorneys, within a day or two of their appearance, you could start marketing to the rest of the attorneys and … Continue reading →

Posted on July 1, 2011. Posted in Marketing, RB Web, RB8, Reference, ReporterBase. Tagged attorneys attending proceedings

Automate your support system: Requests for time off

RB8’s Support Ticket System gives your clients and resources a way to easily communicate with your office and retain a “paper trail” of their communications. In addition to users typing in requests manually in RB Web, RB8 also generates some … Continue reading →

Posted on July 1, 2011. Posted in Communicating with resources, RB instructions, RB Web, RB Web Mobile, RB8, Reference, ReporterBase. Tagged Availability, Resource Availability, Support Ticket System

Automate your support system: Job change requests

RB8’s Support Ticket System gives your clients and resources a way to easily communicate with your office and retain a “paper trail” of their communications. In addition to users typing in requests manually in RB Web, RB8 also generates some … Continue reading →

Posted on July 1, 2011. Posted in Communicating with clients, RB Web, RB8, Reference, ReporterBase. Tagged Notes Log, Request Change Job Info, Support Ticket System

Don’t panic about last-minute jobs, blast them instead

Does this scenario sound familiar to you? An attorney calls you at 10 am and says, ‘I need a reporter by 1:30, can you cover it?’ Of course you want to help your client, but it’s a hassle to contact … Continue reading →

Posted on June 6, 2011. Posted in Communicating with resources, RB8, Reference, ReporterBase, Saving time. Tagged assigning reporters, Resource Blast

Automate your support system

Use RB Web’s Support Ticket System to communicate between your office and your clients and reporters. For many support issues, this system eliminates phone calls and emails while providing a better level of support with a complete audit trail of … Continue reading →

Posted on May 27, 2011. Posted in Communicating with clients, Communicating with resources, RB Web, RB8, Reference, Saving time. Tagged audit trail, Support Ticket System ← Older posts

Sure you have a lot on your plate, but leave room for your salad.

 

A blog for owners & managers of court reporting firms, video production companies, interpreting agencies, and other litigation support businesses by an expert on using technology to improve your profitability, efficiency and effectiveness in a unique marketplace.