Expand your company’s reach through collaboration

Exchanging jobs with other litigation support agencies around the country and the world is a common way of providing clients with superior service and increasing their loyalty. Whether they have a need locally or in a place outside of your … Continue reading →

Posted on May 26, 2011. Posted in Marketing, RB Web, RB8, Reference, ReporterBase, Saving money, Saving time. Tagged exchanging jobs, Google Maps, Import RBXChange File, job exchange group, MapQuest, network, RB XChange, share job data

Who’s afraid of lawyers?

Become their partner in cost containment & technology solutions. Before you get that dreaded “We’re switching to someone cheaper” call, make your firm the most cost-effective, attractive solution to your clients’ problems — and tell them about it. You can … Continue reading →

Posted on May 26, 2011. Posted in Communicating with clients, Marketing, RB Web, RB Web Mobile, RB8, Reference, ReporterBase, Services. Tagged case repositories, control costs, cost containment, depo calendar, direct deposit, e-commerce, network, online pay statements, online turn-in, per-page costs

Top Tip #2 for 2010

Who’s afraid of lawyers? Become their partner in cost containment & technology solutions. Before you get that dreaded “We’re switching to someone cheaper” call, make your firm the most cost-effective, attractive solution to your clients’ problems — and tell them … Continue reading →

Posted on February 10, 2010. Posted in Best Practices, ReporterBase. Tagged cost containment, direct deposit, download, network, online, price, RB, ReporterBase, repository, text messaging, transcripts

Sure you have a lot on your plate, but leave room for your salad.

 

A blog for owners & managers of litigation support businesses by an expert on using technology to improve your profitability, efficiency and effectiveness in a unique marketplace.