Tag Archives: FAQ/KnowledgeBase

Lesson #169

Help – FAQ/KnowledgeBase function

Find answers to common questions about MR9, MR Lite, and MR Connect. Step-by-step tutorials for many MR functions as well as solutions to error messages and other problems are some of the articles you can find here.

The FAQ/KnowledgeBase function groups all of its articles by MR module, plug-in, or other category so you can search for information by general topic area. The list of these subdivisions includes how many articles are in each of them.

Selecting one of these areas reveals a list of all the related KnowledgeBase articles. Each article in the list includes an excerpt to help you located the information you are looking for. You can sort the list in ascending or descending order of any column by clicking the column’s header. You can also export the list as an Excel spreadsheet or a CSV (comma-separated values) file to save, share, use in other applications, or print as a report.

Some articles — such as tutorials — include screenshots and other images to make the contents more understandable. You can read any article within this function or send  articles to yourself and others via email directly from within MR. You can include other files in your RB repository as attachments to the email if desired.

TL;DR: Find step-by-step tutorials for many functions as well as solutions to error messages and other problems.

MR concepts in this lesson

Module: Group of related work functions.

Lesson #151

Get MR help in a variety of ways

MR has contextual help in every function. However, sometimes what you are looking for can’t be found inside the program. In those cases, check the Help module to find exactly what you need.

Help functions

What you can do in each function in this module:

• User Guide
  Look up information in the online user guide or download it as a PDF.
• Online Training
  View MR training videos on our website. Online training is part of the MR Help Center where you can also access MR tutorials, cheat sheets, and user guides for all of our products.
• Update History
  Look up what was in each MR9 update without leaving MR. Print or export as PDF any update list.
• FAQ/KnowledgeBase
  KnowledgeBase articles from the Customer Portal and MR tutorials from the Help Center have been moved here.
• Online Support: Team Viewer
  When directed by OMTI Support, connect your screen with us via remote support to solve issues in real time.
• Live Chat
  Get support by chatting with OMTI Support during our regular business hours.
  
• Report Issues
  Support ticket system for reporting bugs and other problems with MR while maintaining a paper trail of your query and responses.
• Suggest Ideas
  Submit feedback and suggestions for improving MR in an online forum. OMTI’s development team monitors this forum and uses client suggestions to determine future MR development.
• About
  Look up the current version of MR you are using.

TL;DR: When the contextual help in MR is not enough, check the Help module for additional options.