Tag Archives: Activity Log

See who is using your MR Connect

See who is using your MR Connect and how often they access it

Lesson #145
Connect – Activity Log function

MR9 tracks activities by contacts on MR Connect. This interactive report lists firms and their contacts who use your MR Connect and how often they access your MR Connect site during a specified period.

Monitor user activity

Activity Log defaults to listing all of the firms whose contacts accessed your main MR Connect site during the current month to date. The results show the number of times each firm’s contacts accessed your site during the month, with additional columns for the current year and a grand total column. At the bottom of the list is a grand total row for how many times all of your clients accessed your MR Connect during the month.

You can click any firm name in the report to have it expand to list all of the firm’s contacts who accessed your site through either MR Connect. And you can export the results as an Excel spreadsheet to save, print, share, or use in other applications.

You can change the date range you want to view activity for. If you choose a longer date range, the initial results will be the year’s total, and you can drill down to see the month-by-month breakdown. If desired, you can have the interactive report break down the results by year, quarter, and month instead.

If you have additional MR Connect sites, you can view the same activity breakdowns for each of those sites.

TL;DR: See who is using your MR Connect and how often they access it.

MR concepts in this lesson

Contact: Person who works for a firm you do business with.

Firm: Company you do business with.

MR Connect: Online repository, calendar, and access to your office for clients. More >

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Connect

Used for providing services through the MR Connect plug-ins

Lesson #138
Manage your MR Connect online offices

If you have the MR Connect plug-in, this is the module you use to manage your MR Connect online offices. In this module, you can:

  • Invite contacts to use your MR Connect.
  • Import client orders from MR Connect into MR9
  • Allow COD clients to pay for and download transcripts online.
  • Fulfill online reward point requests.
  • Manage users’ questions and problems and maintain a paper trail of their resolution.
  • See who is using your MR Connect and how often they access it.
  • Customize the experience for contacts by setting function preferences.

Connect functions by name

TL;DR: Used for providing services through the MR Connect plug-in.

MR9 concepts in this lesson

Award Points: Used to encourage clients to book with your agency by rewarding them with points for different services.

MR Connect: Online repository, calendar, and access to your office for clients.

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