Concept #3
Notes Log
Log notes entered either by a user or automatically by MR9 appear in a chronological log in the database record where they occurred, such as a case, job, invoice, or entity. Log entries are your internal paper trail because every entry is stored and listed separately — and they cannot be edited nor deleted. Entries can only be canceled but remain in the log as a canceled entry.
Notes Logs are included in:
- Entities (Firms, Contacts, and Locations)
- Orders
- Order Parties
- Parts
- Invoices
- Collections
Notes Logs are private
Notes Logs are for internal use only, and log notes are not published on MR Connect or in any correspondence with clients. Notes to be shared with clients — or internal notes that require high visibility such as information the production or billing staff need to know about a particular order — should be entered in other fields in MR9 dedicated to those purposes. However only notes in Notes Logs are unalterable.
You can set a date and time on any note in a Notes Log to have the system send you or another staff member a reminder about the note.
TL;DR: Notes Logs contain notes related to the record in which they are entered by a user or the system and are unalterable. They are for internal use only and are not shared by the system with clients.
Related MR9 concepts
Contact: Person who works for a firm you do business with — such as attorneys, paralegals, secretaries, legal assistants, claim adjusters, and court clerks.
Firm: Business you provide services to — usually law firms — but can also be other court reporting firms, vendors, insurance companies, corporate clients, and courts.
Location: Place where records are stored — such as hospitals, schools, doctors’ offices, or businesses.
