2014: 1st half update

Release date: March 26, 2014

Use new customer portal to manage your subscriptions & more

All RB users can register to use our customer portal. In the customer portal, depending on your access level and OMTI purchases/subscriptions, you can:

• View which OMTI products, plug-ins & custom programming you use.
• Request additional user licenses/cancel user licenses.
• Renew annual maintenance contracts.
• See other plug-ins you could add to your products.
• Change which credit card is used for automatic payments.
• View outstanding and paid invoices, including payment details.
• Download invoices.
• Pay outstanding invoices.
• Update your RBXchange contact info.
• Look up contact info for fellow RB users across North America to exchange jobs with through RB.
• Look up articles in the KnowledgeBase, such as product version changes and feature how-to’s, by product.
• Print, email and rate KB articles.
• Submit feature ideas for future version of OMTI products in the Idea Collaborator.
• View, comment on and vote for users’ feature suggestions.
• View status of and comment on outstanding support issues.
• Create new support tickets.
• Search for resolved or unresolved support tickets. Then reinstate a resolved ticket to make the issue active again.
• Follow history of support issues.
• Update credit card information for automatic subscription payments.
• Update company address(es) and phone numbers.
• Update your company’s OMTI product users’ contact info, preferences and access levels.
• Change users’ passwords.
• Add new users.
• View your OMTI Product Training schedule.
• Cancel training sessions.