[This article has been revised to include updated support benefits as of 5/2012.]
RB Premium plan subscribers have new services to take advantage of this year: guaranteed response times and extended service hours.
Fast, guaranteed response times
Premium clients who contact RB Support via voice mail, email or fax will receive a call-back within four hours during our regular office hours. Regular office hours are 9 am–7 pm Central time, Monday–Friday, excluding holidays.
After-hours by appointment
ReporterBase offers Premium plan subscribers extended support hours. Our support staff is available by appointment, 7-10 PM CT, Monday through Friday, and 12-8 PM CT, Saturday, excluding holidays.
Extended support hours are good for things that can’t be done during normal hours, such as updates, data transfers and server re-installations.
Extended support is fee-based and by appointment only. It costs $125/hour with a $250 minimum charge for any appointment.
No increase in annual support fees
Annual software maintenance plan charges did not increase with these new benefits. Premium costs $1,500/year. If you are not on Premium yet, but would like to have the convenience of extended service hours, contact RB Sales to sign up.
For more details and a complete breakdown of software maintenance contract features, visit OMTI.com. We will send complete details about Premium services to clients with their annual software maintenance contract renewal notices.