Premium service offers priority call-back & after-hours support

[This article has been revised to include updated support benefits as of 5/2012.]

RB Premium plan subscribers have new services to take advantage of this year: guaranteed response times and extended service hours.

Fast, guaranteed response times

Premium clients who contact RB Support via voice mail, email or fax will receive a call-back within four hours during our regular office hours. Regular office hours are 9 am–7 pm Central time, Monday–Friday, excluding holidays.

After-hours by appointment

ReporterBase offers Premium plan subscribers extended support hours. Our support staff is available by appointment, 7-10 PM CT, Monday through Friday, and 12-8 PM CT, Saturday, excluding holidays.

Extended support hours are good for things that can’t be done during normal hours, such as updates, data transfers and server re-installations.

Extended support is fee-based and by appointment only. It costs $125/hour with a $250 minimum charge for any appointment.

No increase in annual support fees

Annual software maintenance plan charges did not increase with these new benefits. Premium costs $1,500/year. If you are not on Premium yet, but would like to have the convenience of extended service hours, contact RB Sales to sign up.

For more details and a complete breakdown of software maintenance contract features, visit We will send complete details about Premium services to clients with their annual software maintenance contract renewal notices.


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