May 2018 RB ad in the JCR
Game-changing RB9 Continue reading
Idea Salad
Sure you have a lot on your plate, but leave room for your salad.
A blog for owners & managers of litigation support businesses by experts on using technology to improve your profitability, efficiency and effectiveness in a unique marketplace.
Information about ReporterBase & MetaRecords, business management software for legal support businesses
May 2014 ReporterBase ad in the JCR
Is your business built on a weak foundation? Continue reading
Mobile-ize your office & meet your clients where they are
[UPDATE July 2019:This product has been replaced by RB Connect Mobile.] Cost-consciousness is here to stay at your favorite law firms. Even the best of clients feel the squeeze from their corporate and insurance agency clients to contain costs in … Continue reading
Automate your support system: Requests for time off
RB8’s Support Ticket System gives your clients and resources a way to easily communicate with your office and retain a “paper trail” of their communications. In addition to users typing in requests manually in RB Web, RB8 also generates some … Continue reading
Don’t panic about last-minute jobs, blast them instead
Does this scenario sound familiar to you? An attorney calls you at 10 am and says, ‘I need a reporter by 1:30, can you cover it?’ Of course you want to help your client, but it’s a hassle to contact … Continue reading
Automate your support system
Use RB Web’s Support Ticket System to communicate between your office and your clients and reporters. For many support issues, this system eliminates phone calls and emails while providing a better level of support with a complete audit trail of … Continue reading
Keep reporters informed without interrupting their day
SMS (Short Message Service), commonly referred to as “text messaging,” is a service for sending short messages of up to 160 characters to mobile devices. SMS is similar to paging. However, SMS messages do not require the mobile phone to … Continue reading
Send text messages from RB8
Use RB8’s Short Message Service (SMS) text messaging to send a short message to someone’s cell phone. It’s easier than texting from a cell phone and faster than calling. From the person’s contact screen in RB8, click the up arrow … Continue reading
Offer online pay statements
If you have RB Web, reporters and other resources can access their pay statements online so that you do not have to mail them paper statements. They don’t have to worry about losing their pay statements – they can access … Continue reading
January 2011 ReporterBase ad
Improve your clients’ view Continue reading
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