Category Archives: Communicating with clients

May 2014 ReporterBase ad in the JCR

Is your business built on a weak foundation?

Posted on by OMTI Communications Director.

Mobile-ize your office & meet your clients where they are

Now you can offer clients your own time-saving app that puts your office on their smartphones.

Posted on by OMTI Communications Director.

Automate your support system: Job change requests

RB8’s Support Ticket System gives your clients and resources a way to easily communicate with your office and retain a “paper trail” of their communications.

Posted on by OMTI Communications Director.

Automate your support system

Use RB Web’s Support Ticket System to communicate between your office and your clients and reporters.

Posted on by OMTI Communications Director.

Email request acknowledgment as soon as job is set

When you receive a new job request from a client, it is a good practice to send an acknowledgment to let the client know that you have received the request and will call a day before to reconfirm the job.

Posted on by OMTI Communications Director.

Email cancellation confirmation as soon as job is cancelled

When a job is cancelled or rescheduled by a client, it is critical to send a confirmation to let the client know that the original job setting has been cancelled by the client. This will protect your firm from a possible law suit in the future.

Posted on by OMTI Communications Director.

Confirm next day’s jobs by email

Instead of calling each client to confirm the next day’s job, send confirmation request emails to all clients at once first thing in the morning.

Posted on by OMTI Communications Director.

Printing form letters to contacts

Use RB8’s extensive variety of form letters to streamline your correspondence to contacts.

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Send clients their job calendars

Send clients their job calendars by email with virtually no effort on your part.

Posted on by OMTI Communications Director.

Send text messages from RB8

Use RB8’s Short Message Service (SMS) text messaging to send a short message to someone’s cell phone. It’s easier than texting from a cell phone and faster than calling.

Posted on by OMTI Communications Director.